Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 


123 Street Avenue, City Town, 99999

(123) 555-6789


You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

Case Manager Job Description

Job Description

The Case Manager will help with the youth's care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; and monitoring staff performance.

Case Manager

Job Description

The Case Manager will help with the youth's care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; and monitoring staff performance.


Shift/Work Hours: 40 hours per week; overtime and on-call work as needed or required to maintain and monitor care above and beyond the standards established by DFPS.

FLSA Status: Exempt



  • Admit new clients; review records submitted by managing conservators, applications; conduct youth orientation to the program.
  • Complete intake interviews, determine need for therapeutic, medical, psychosocial and psychiatric evaluations; review therapists’ evaluations, treatment objectives, and plan
  • Coordinate services being provided; and arranging resources, including transportation and escort.
  • Monitor cases by observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; and providing personal support.
  • Maintain youth' records by reviewing case notes and logging events and progress.
  • Communicate youth progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; and identifying treatment influences.
  • Prepare youth discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; and providing resources.
  • Able to have a flexible schedule, not limited to evenings and weekends; also rotating on-call as required.
  • Perform other duties as assigned.


Knowledge, Skills, and Abilities:

  • Thorough knowledge of the policies and procedures of The Refuge for DMST and DFPS Minimum Standards for General Residential Operations.
  • Demonstrated competence and consistent implementation of the core components of our treatment program as taught in pre-service and in-service training, ability to maintain current knowledge of the treatment plan and special needs of each assigned child; to ensure the implementation of each assigned child’s treatment plan; to ensure documentation of progress of the children for their treatment plans; to provide leadership in the ongoing assessment of assigned children.
  • Ability to effectively use time to ensure assigned tasks are completed within designated time frames.
  • Ability to work cooperatively and productively with supervisor, subordinates, co-workers and volunteers; to work effectively as a member of an interdisciplinary team; to maintain professional relationships; to resolve conflicts appropriately and use the proper chain of command when communicating.
  • Ability to demonstrate advanced leadership skills in working with children and coworkers.
  • Ability to provide constructive and developmental feedback in a professional manner that demonstrates the concept for change and gives examples and suggestions to the employee receiving the feedback.
  • Ability to grow professionally and learn new skills; to accept constructive feedback and modify behavior accordingly.
  • Ability to lead other in working in a stressful and sometimes unpredictable environment; skill in handling crisis situations without overreaction or loss of objectivity.



  • Bachelor's degree in social work or related field required, Master’s preferred.
  • Two years working with youth in a residential treatment setting in a case management role.
  • Must be a self-motivated and possess good communication skills.
  • Ability to function in a fast-paced environment.
  • Must be physically able to use authorized Crisis Intervention techniques.
  • Must be at least 21 years of age, possess a valid driver’s license, have a good driving record which allows insurance coverage by The Refuge for DMST’s auto insurance policy, be able to pass a drug screening, and obtain a recent tuberculosis test or chest X-ray verifying no active tuberculosis.  
  • Must authorize The Refuge for DMST to check employment references and to conduct a background check in accordance with requirements of the Texas Department of Protective and Regulatory Services.


Must look out for the safety and wellbeing of the youth in care by reporting any issues of abuse or neglect suspected at any time to your immediate supervisor and to the DFPS Hotline at 1-800-252-5400.

This job description in no way implies that the duties listed here are the only ones the employee will be required to perform. The employee may be expected to perform other tasks, projects, and training as requested by his or her supervisor. 


TO APPLY: please send resume and cover letter to