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Support Staff Job Description

Support staff

LOCATION: The Refuge Ranch, Bastrop TX
START DATE: June 2018


Support staff are responsible for supporting and assisting house parents in supervising and caring for youth. Support staff should promote a sense of connection to family, community, and culture. Support staff will assist house parents to create opportunities within the program for youth to experience the core value of independence through teaching life skills. Support staff will work closely with house parents and case managers to ensure youth’s permanency plan is progressing. 



  • Assist house parents in providing a safe nurturing and learning environment for youth.
  • Supervise youth in the home during recreational activities and outings.
  • Provides one-on-one supervision to youth when safety concerns are noted for both community and group homes.
  • Assist youth with homework and independent living activities, such as learning to cook.
  • Distribute medicine to clients as needed, documenting in the medicine log.
  • Assist in preserving youth’s culture by implementing their youth’s traditions or cultural activities.
  • Assist with daily homework.
  • Provide receipts for all expenditures as needed.
  • Assist foster families with transportation, errands, and necessary appointments for youth.
  • Consult daily with house parents to ensure needs of clients are being met.
  • Provide daily documentation noting the events during shift.
  • Maintain personal staff development requirements for a minimum of thirty hours annually to include First Aid/CPR and Behavior Management, as set forth by licensing.
  • Participate in service trainings, conferences, meetings, projects, and other events provided by THE REFUGE for DMST.
  • Attend meetings and individual supervision to discuss clients, house- and program-related issues.
  • Be able to complete PRIDE, Minimum Standards, and TBRI trainings successfully.
  • Be a positive role model for youth and co-workers while promoting positive work environment.
  • Must be willing to give and receive constructive feedback for skill development.
  • Participate in supervisory meetings/trainings appropriate for job function.
  • Must be able to work flexible schedule.
  • Responsible for obtaining and maintaining confidential information.



  • High school diploma or equivalent with at least one year of related experience required.
  • Minimum age of 25 years old.
  • Bilingual in English and Spanish preferred.
  • Knowledge of social work principles and ethics.
  • Experience working with adolescents and families and/or at-risk youth.


  • Must have reliable transportation, valid Texas driver’s license, and valid vehicle insurance.
  • Position requires driving in personal vehicle and/or agency vehicle to include freeways and highways to satellite offices, offsite meetings, and events as needed.
  • Must be able to work on a flexible schedule as needed to meet work, program, and project deadlines. 


  • Requires contact by telephone, written communication, and in-person with state agency personnel, foster families, families of house parents, and reunification related agencies.

Equipment Used

  • Desktop computer, laptop computer, telephone, calculator, fax machine, and/or copier. 

Working Conditions

  • Work is carried out in several settings, including office, homes, and various recreational settings.
  • Occasional evening or weekend hours may be required.  
  • Mandatory attendance to team meetings once per week.  
  • Travel anticipated between sites, home office, and event venues.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand.  The employee is occasionally required to walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Mental and Aptitude Requirements

  • Ability to remain productive and maintain control under stress.
  • Ability to collaborate with others in a non-coercive manner.
  • Ability to analyze and organize systems.
  • Ability to listen, speak, and write effectively.
  • Ability to use problem-solving and decision-making skills.

Must look out for the safety and wellbeing of the youth in care by reporting any issues of abuse or neglect suspected at any time to your immediate supervisor, Regional Director of Quality Assurance, and to the DFPS Hotline at 1-800-252-5400.


This job description in no way implies that the duties listed here are the only ones the employee will be required to perform. The employee may be expected to perform other tasks, projects, and training as requested by his or her supervisor. 

TO APPLY: please send resume and cover letter to